It's a pretty specific situation, so I hope you can help me.

  • 1
    Depends on clientele, of course. The popular way to address people these days, especially in a business setting, is just a simple: . This might seem tacky though, depending on who you are dealing with. – Mou某 Jan 28 '15 at 15:40
  • 4
    I think the safest way is 您好, as 您 is the respectable version of you and works for males and females. – Huangism Jan 28 '15 at 16:01

The simplest and safest way:


If your email auto response included name(from email or etc):

Franjo Tušek, 
  • Do not put "您好" together with name in one line. – Xiaoge Su Jan 30 '15 at 22:56
  • forgot to mention, you have to put it on next line. I thought i already enter it to the next line. i will edit it. thanks @XiaogeSu – Raynoceros Jan 31 '15 at 3:45
  • Now I got curious of what's the problem of putting them on the same line. Why not? – Enrico Brasil Feb 11 '15 at 21:59
  • First line can only have either name or greetings. – Raynoceros Mar 1 '15 at 19:11

To business client its best to use

尊敬的客户(or person's lastname followed by 小姐/女士/先生):

   (or 再次感谢您给我们提供沟通交流的机会,祝您家庭幸福,年年安康!)

                                           (Your name, Company)    

To family and friends you can use



尊敬的 is formal, (used in email response to your boss, elder) 亲爱的 is less formal, if you know the client you are responding to, you can use 亲爱的

  • This is a question about auto-responses. That means by definition that you cannot know who you're writing to, or indeed what the context is. The greeting, as well as the content, should be as generic as possible. – Janus Bahs Jacquet Jan 30 '15 at 0:48
  • 亲爱的 usually implies some kind of personal relationship, e.g. writing to parents, children, etc. – Xiaoge Su Jan 30 '15 at 22:56

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