Can anyone translate the Chinese text on the picture attached?
First, we can see that the buyer had already installed the product, we had notified the buyer upon delivery, not to install it immediately, the buyer should test it before installing, with the whole process being video recorded, this is to prevent buyer from installing it incorrectly and blaming us for responsibility, we can't control how the buyer is going to install it!!
Second, by analyzing buyer's video with problem from professional perspective, the problem occurs with the following reasons: 1. Dust has got into cable during installation, the cable would need to be brushed with toothbrush and alcohol; 2, Buyer does not buckle or connect the line/cable properly; 3. Buyer accidentally broke the cable during installation.
We hope/request that Aliexpress Team will investigate the details clearly to prevent reputation damaging to us. Thank you.*
*The last sentence is a bit long compare to the original sentence as I couldn't come out with a proper word to translate 明察, so I tried to make it understandable.
Hope this helped.